Please note that no RMA request will be accepted unless it is submitted through the RMA support page on our website.
All of the fields in the RMA support form must be filled correctly with accurate information for the form to be processed.
Note that physically damaged units will not be accepted.
Any unit that has been provided authorization for the return must be delivered with all of its accessories.
The time frame for checking units that have been returned to us for RMA can take up to fifteen working days or the period specified by us. If any unit submitted is found to be fully functional, the same unit will be returned to the customer.
Our RMA support hours are from 01:00 PM to 06:00 PM, Monday to Friday.
